Our ticketing system is accessible via netyce.avaza.com.
If you haven't receive access yet, please let us know.
From the top of the screen. Select Projects: (you may have less options)
Select “Support tickets NetYCE” from “View all” or directly from the recent “most recent” section.
On this page you’ll find new, open and closed tickets. Closed tickets are by default filtered (hidden) but can be seen by clearing the filter.
Add a new task and fill in the basics and assign it to your name. (This way, we know who to contact for further questions.) Save it and click on the created ticket to fill the details.
The description should at least contain:
You are able to add yourself and others as followers in this ticket to receive updates.