Differences

This shows you the differences between two versions of the page.

--- maintenance:accounts:tickets [2019/07/16 13:15] – ↷ Page moved from accounts:tickets to maintenance:accounts:tickets jbosch
+++ maintenance:accounts:tickets [2024/07/03 12:31] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
+===== Ticketing system =====
+Our ticketing system is accessible via [[https://netyce.avaza.com|netyce.avaza.com]].
+If you haven't receive access yet, please let us know.
+==== Ticket submission ====
+From the top of the screen. Select Projects: (you may have less options)
+{{:accounts:avaza_select_project.png?nolink&400|}}
+Select “Support tickets NetYCE” from “View all” or directly from the recent “most recent” section.
+=== Support tickets page ===
+On this page you’ll find new, open and closed tickets.
+Closed tickets are by default filtered (hidden) but can be seen by clearing the filter.
+Add a new task and fill in the basics and assign it to your name. (This way, we know who to contact for further questions.)
+Save it and click on the created ticket to fill the details.
+=== Ticket requirements ===
+  * Title
+  * Description
+  * Start date; if you wish you are able to set a future start date
+The description should at least contain:
+  * NetYCE version
+  * Which server is it running on
+  * What isn’t working
+  * What is the desired outcome
+  * Is it reproducible
+  * Screenshot(s)
+  * If it relates to a certain job, refer to the job number in question.
+  * What type of device are you communicating with? (Vendor, OS version, details please)
+You are able to add yourself and others as followers in this ticket to receive updates.