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--- guides:faq:faq_topics [2019/12/24 14:16] – bdorlandt
+++ guides:faq:faq_topics [2024/07/03 12:31] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
+===== FAQ topics =====
+**Q** I'm logged in the GUI but can't see the grids.\\
+**A** You are trying to use the FQDN while the application is set to using the IP address or the other way around. Run ''yce_setup.pl'' and set DNS resolved to either yes/no, depending on your environment.
+**Q** After logging in nothing is shown at all.\\
+**A** Make sure you are allowed to access the NetYCE system using either TCP port 80/443 and port 8080. See: [[guides:reference:connection_matrix|YCE Connection matrix]]
+**Q** Where do I find the latest patches and licenses? \\
+**A** [[https://wiki.netyce.com/doku.php/downloads:system_updates:system_updates | Patches and licenses]]
+**Q** Can't access the GUI, showing ''<nowiki>{{ version }}</nowiki>'' \\
+**A** Make sure you've run '[[maintenance:general:tools:net_setup.pl|net_setup.pl]]' as root, '[[maintenance:general:tools:yce_setup.pl|yce_setup.pl]]' as 'yce'-user.
+  - verify all processes are running using 'go ps'
+  - if mysql is not running, execute: mysql_repair.sh as 'yce'-user
+  - execute 'go up' for the remaining processes
+  - Make sure all necessary ports are reachable, [[guides:reference:connection_matrix|connection matrix]]
+{{:downloads:gops.png?nolink |}}